Your privacy is important to us. This Privacy Policy describes how Lumen Partners Inc. ("Company," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit defend-my-status.pages.dev or use our services. By using our website, you agree to the practices described herein.
1. Information We Collect
1.1 Information You Provide Directly
When you complete our immigration assessment quiz, request a consultation, or contact us, we may collect:
- Contact Information: Full name, email address, phone number, mailing address
- Immigration-Related Information: Immigration status, visa type, case type (deportation defense, asylum, visa issues, etc.), country of origin, length of U.S. residency
- Case Details: Description of your immigration situation, prior legal representation, court dates or pending proceedings
- Demographic Information: State of residence, preferred language
Sensitive Information Notice: Immigration-related information is considered sensitive. We handle this data with heightened security measures and limit sharing strictly to qualified immigration attorneys and legal service providers who can assist with your case. We will never share your information with government immigration enforcement agencies.
1.2 Information Collected Automatically
- Device Information: IP address, browser type/version, operating system, device type
- Usage Data: Pages visited, time on site, click patterns, referring URL
- Location Data: Approximate geographic location from IP address
- Cookies and Tracking Technologies: See Section 6
1.3 Information from Third Parties
- Advertising platforms that directed you to our site
- Data verification services
2. How We Use Your Information
- Connect You with Legal Help: Match you with qualified immigration attorneys and legal service providers who handle your specific type of case
- Communicate with You: Respond to inquiries, provide requested information, and follow up regarding your immigration legal needs via phone, email, or SMS
- Improve Our Services: Analyze usage to improve our website, assessment tools, and matching process
- Legal Compliance: Maintain records as required by law, respond to lawful requests
- Marketing: With your consent, inform you about related legal services
3. How We Share Your Information
Important: We are a referral and lead generation service. When you submit your information, you are requesting to be connected with immigration attorneys or legal service providers. Your information will be shared with those providers so they can evaluate and assist with your case.
3.1 Service Providers and Partners
- Immigration Attorneys and Legal Service Providers: Licensed attorneys and law firms who specialize in immigration defense. These partners pay us a referral fee to receive your inquiry.
- Technology Providers: Companies that help operate our website, CRM, and communications (e.g., GoHighLevel, Cloudflare)
- Marketing Partners: Advertising platforms used to reach individuals who may need immigration legal services
3.2 Legal Disclosures
We may disclose information when required by law, including:
- In response to valid subpoenas or court orders
- To protect rights, property, or safety
- In connection with corporate transactions (merger, acquisition, etc.)
We will not voluntarily share your information with immigration enforcement agencies (ICE, CBP, etc.).
3.3 Categories of Information Shared
| Category | Shared With | Purpose |
|---|
| Contact Info | Immigration attorneys | To contact you about your case |
| Case Details | Immigration attorneys | To evaluate your legal needs |
| Device/Usage Data | Analytics providers | Website improvement |
| Advertising Identifiers | Ad platforms | Campaign measurement |
4. Your Rights and Choices
4.1 All Users
- Opt-Out of Communications: Unsubscribe from emails via the link in each message, or reply STOP to any SMS. Call us to be added to our internal Do Not Call list.
- Access and Correction: Request a copy of your personal data or corrections by emailing legal@lumenleads.live.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
4.2 California Residents (CCPA/CPRA)
California residents have the following rights:
- Right to Know: What personal information we've collected, used, shared, or sold in the past 12 months.
- Right to Delete: Request deletion of collected personal information.
- Right to Opt-Out of Sale/Sharing: Direct us not to sell or share your personal information. Visit our Do Not Sell or Share My Personal Information page.
- Right to Correct: Request correction of inaccurate information.
- Right to Limit Use of Sensitive Personal Information: Limit use of sensitive data categories, including immigration status.
- Non-Discrimination: We will not penalize you for exercising your rights.
To exercise these rights: email legal@lumenleads.live with subject "CCPA Request." We will verify your identity and respond within 45 days.
4.3 Other State Privacy Laws
Residents of Virginia, Colorado, Connecticut, Utah, and other states with consumer privacy laws may have similar rights. Contact legal@lumenleads.live to exercise your rights.
5. Consent to Contact (TCPA Disclosure)
By submitting your information through our website forms, you provide your express written consent for Lumen Partners Inc. and its network of immigration attorneys and legal service providers to contact you at the phone number(s) you provided, including via automated telephone dialing systems, auto-dialers, pre-recorded/artificial voice messages, and/or SMS/text messages, even if your phone number is on a state or federal Do Not Call list. Consent is not a condition of receiving any services. Message and data rates may apply. You may revoke consent at any time.
6. Cookies and Tracking Technologies
- Essential Cookies: Required for website functionality (session, security).
- Analytics Cookies: Help us understand visitor interactions (Google Analytics, Meta Pixel).
- Advertising Cookies: Used by ad partners for relevant ads and campaign measurement.
Control cookies via browser settings. Disabling cookies may affect functionality.
7. Data Security
We implement reasonable safeguards to protect your information:
- SSL/TLS encryption for data in transit
- Access controls limiting employee access
- Regular security assessments
- Secure cloud storage
- Enhanced protections for sensitive immigration data
No transmission method is 100% secure. We cannot guarantee absolute security.
8. Data Retention
- Lead Data: Up to 24 months from collection
- Communication Records: Up to 36 months for compliance
- Analytics Data: Up to 26 months (aggregated/de-identified)
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we learn we have done so, we will delete it promptly.
10. Language Access
This Privacy Policy is available in English. If you need assistance understanding this policy in another language, please contact us at legal@lumenleads.live.
11. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this policy periodically. Material changes will be reflected in the "Last Updated" date. Continued use constitutes acceptance.
13. Contact Us
Questions about this policy or your privacy rights:
- Email: legal@lumenleads.live
- Mail: Lumen Partners Inc., Attn: Privacy Officer, 138-42 76th Ave, Flushing, NY 11367